Welcome to Wealdstone Florist. By accessing and using our online flower delivery service in Wealdstone and the surrounding areas, you agree to the following Terms & Conditions. These terms apply to all users placing online orders for flowers and associated products. If you do not accept these terms, you should not place an order via our website.
Wealdstone Florist offers a curated selection of fresh flowers and floral arrangements for delivery in Wealdstone and its neighbouring areas. All products are subject to availability and seasonal changes. These Terms & Conditions govern all online transactions made via our website for delivery within our service radius.
1. Product Selection: Customers can browse the Wealdstone Florist website to view available bouquets, arrangements, and gifts. Each listing contains product details, images, and prices that are as accurate as possible. Flower varieties and colours may occasionally vary due to seasonal availability, but we strive to ensure a close match in style and value.
2. Placing an Order: To order flowers online, add items to the cart and follow the on-screen instructions to enter recipient and delivery details. You will be asked to provide a valid delivery address within Wealdstone or nearby areas, your contact information, and any specific delivery instructions.
3. Confirmation: After you have reviewed and submitted your order, you will receive an on-screen order confirmation and a summary of your order details. This confirmation acknowledges our receipt of your order but does not yet constitute a binding contract of sale. The contract is formed only when we dispatch your order for delivery and send you a separate confirmation message.
4. Delivery Dates and Times: We offer flower delivery within Wealdstone and surrounding areas on selected days. Same-day and next-day delivery options may be available based on cut-off times posted on our website. While we endeavour to deliver on your preferred date and within any specified timeframe, these are estimates and not guaranteed commitments. Circumstances such as traffic, weather, or high seasonal demand may cause minor delays.
1. Accepted Payment Methods: Wealdstone Florist accepts payments through secure online payment methods displayed at checkout. These typically include major debit and credit cards. All order payments must be made in full at the point of sale.
2. Pricing: All prices are displayed in GBP (£) including VAT. Delivery charges, where applicable, are clearly itemised before you confirm your order. We reserve the right to change product prices at any time; however, confirmed orders will not be affected by such changes.
3. Security: Our online payment process uses encryption technology to protect your data. Your payment information is not stored on our servers beyond completion of the transaction and will not be shared with third parties except as necessary to process your order.
1. Order Cancellations by You: If you wish to cancel your flower order, you must notify us as soon as possible. Cancellations made before your order has been prepared or dispatched will receive a full refund. If preparation or dispatch has commenced, cancellation may not be possible and the order will be non-refundable. We cannot accept cancellations for products that have already been delivered.
2. Amendments: Should you need to modify your order (e.g., change recipient address, delivery date, or message card), please contact us promptly. We will do our utmost to accommodate amendments that are made before arrangement or dispatch, but changes are not guaranteed during busy floral periods or once the delivery process has begun.
3. Order Cancellations by Us: On rare occasions, we may need to cancel your order due to unavailability of flowers or unavoidable delivery issues. If this happens, we will notify you as soon as possible and issue a full refund via your original payment method.
4. Refunds: Refunds for cancelled orders (exempting those already prepared or delivered) will be processed promptly and usually returned to you within 5-7 working days. Refunds are issued to the original payment method only.
5. Returns: Due to the perishable nature of flowers, returns are not generally accepted. If you are dissatisfied with the quality or accuracy of your delivery, please contact us within 24 hours of receipt. We may request photos or evidence of the issue and, where justified, offer a replacement or partial/full refund at our discretion.
In rare circumstances, it may be necessary to substitute certain flowers or foliage in your order. Substituted items will always be of equal or higher value and maintain the overall style, theme, and colour palette of your selected product. We reserve the right to make such substitutions in the interests of prompt delivery and customer satisfaction.
1. Delivery Area: Our online flower delivery is available across Wealdstone and its surrounding neighbourhoods. Please ensure the recipient's address falls within our serviced areas at checkout. Orders outside our delivery radius may be declined or delayed.
2. Delivery Information: Please provide accurate delivery details and contact information. If no one is available at the delivery address, our driver may leave flowers with a neighbour or in a safe, sheltered place unless you specify otherwise in your delivery instructions. A delivery card will be left to notify the recipient where their item is located.
3. Delayed or Failed Delivery: Whilst we take all reasonable measures to deliver on requested dates, we cannot be liable for minor delays due to factors outside our control (such as severe weather, traffic, or incorrect/incomplete addresses). If delivery cannot be completed due to an incorrect address or inability to reach the recipient, we will attempt to contact the sender for further instructions but additional delivery charges may apply.
By ordering from Wealdstone Florist, you confirm that:
Wealdstone Florist will not be held responsible for:
Our total liability for any claim arising from a placed order shall not exceed the purchase price paid for the product in question. Nothing in these Terms & Conditions limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
All content on the Wealdstone Florist website, including images, text, design, and logos, are the intellectual property of Wealdstone Florist or its licensors. They may not be copied, reproduced, or used for commercial purposes without explicit written permission.
We uphold strict standards for protecting your data and privacy. Personal information collected during the order process is used solely for processing orders, fulfilment, and customer service. Our full privacy policy is available on request.
These Terms & Conditions are governed and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms & Conditions periodically. Any changes will take effect upon posting on the Wealdstone Florist website. Continued use of our online flower delivery service after such changes constitutes acceptance of the amended terms.
These Terms & Conditions are binding on all online flower delivery customers in Wealdstone and surrounding areas, and remain in force unless superseded by a more current version.
If you have any questions or feedback regarding these Terms & Conditions or your online flower delivery, please reach out to our team via the contact details provided on our website. We value your comments and look forward to delivering beautiful flowers across Wealdstone and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wealdstone, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wealdstone.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
