At Wealdstone Florist, your satisfaction is our top priority. As a trusted local florist serving households and businesses in and around Wealdstone, we are committed to delivering beautiful, fresh flowers with every order. We take pride in our fresh flowers guarantee: we promise that all bouquets and arrangements will arrive in prime condition and remain at their best for at least five days with proper care. If you are not delighted with your flowers upon arrival, we are here to help.
If your flowers arrive damaged or significantly wilted, please notify us as soon as possible upon delivery—ideally the same day. Damaged-on-arrival claims help us continually improve our service and ensure your experience is positive. To help us resolve your complaint quickly, we may ask for a photo of the damaged flowers. Once confirmed, we will organise a swift replacement or refund according to your preference. Our aim is to restore your confidence and enjoyment in our flowers without delay.
We guarantee that all flowers delivered by Wealdstone Florist are fresh for a minimum of five days from the delivery date when cared for as instructed. Should your flowers begin to wilt or deteriorate within this freshness window, and proper care has been taken, please get in touch with us. We'll be happy to offer a suitable solution, whether it's a like-for-like replacement or a partial or full refund, depending on the circumstances. Our dedication to freshness is what sets us apart as Wealdstone's preferred florist.
Your satisfaction matters to us. In the rare event that your order does not meet expectations, we offer the following resolution options:
The choice between a replacement or refund is entirely up to you. We strive to make the process as straightforward and convenient as possible.
If you have any concerns or wish to make a complaint about your flower delivery or any aspect of our service, please contact us promptly. Our customer care team is committed to responding quickly and courteously, investigating your issue thoroughly, and working with you to find the right solution. We aim to resolve all complaints within three business days and will keep you updated throughout the process.
Wealdstone Florist values every customer and each delivery we make. We understand the importance of reliable service and fresh, beautiful flowers for your important occasions and everyday moments. Thank you for choosing us—your trusted local florist serving homes and businesses across Wealdstone and the surrounding area. We stand by every order with a simple, fair returns and complaints process because your satisfaction means everything to us.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
